There are a lot of websites out there that look fantastic – there’s no question about that. With so many options, how do companies take a potential customer from “I’m just looking around” to “This company understands me – and I want to buy.” The difference between having a simple “brochure website” and one that constantly works for you is one where the design of the website is dictated by the content.
Knowing what content is going to get visitors to interact isn’t always clear. There isn’t a formula that will output well-written content for you. That’s where having a clear understanding of your business and your customers will help simplify your content goals.
If you are about to overhaul your company’s website, the design and creation of “Version 2” can be an exciting time. You and your employees have numerous ideas for improvements that you can’t wait to implement. But first, answer the simplest question:
What is the main goal of the business?
The goal here is to define your business in a short snippet that illustrates how you make a difference for your customers. This is what the content plan and site’s layout will be built around. This idea may be communicated in different ways across the website to connect with a variety of customers. To generalize, here are some well-known companies’ main goals to give you some ideas:
A well-defined business will provide you the direction needed to stand out in the marketplace.
Now that your core goal are clear, it’s time to figure out how you communicate your value to your customers. Your company isn’t just about the services or products you sell, it’s also about the problems that you solve. People want to buy from you because what you do makes their life better.
Let’s take a construction company – Bob’s Construction – as a quick example. Let’s keep their scope simple – Bob’s Construction build houses from the ground up and repairs current homes. They could have a list of Services on their website’s homepage to display all the different things they do:
Having that list is fantastic as it shows the breadth of what they do. However, it doesn’t make a connection with potential customers, and it doesn’t show how Bob’s Construction can solve their problems. They still have to figure out what they want and how to get in touch with you. What if Bob’s Construction phrased these in a way that made a connection with their potential customer and solved one of their pain points?
With these simple tweaks and helping to identify pain points, Bob’s Construction is now meeting people right where they are. Those who click on these links are now more qualified because they have identified with that problem and the call to action, or the “solution,” works alongside the content.
Now that your goals are defined, there is one last question to answer to help your website come to life.
What do you want to be known for?
If you want to be known for “Atlanta Homes”, then you shouldn’t be wasting your time putting content out there about plumbing in Nashville. That is rather farfetched, so let’s bring it to a micro level.
If you owned a wedding venue in downtown Atlanta, what are some key areas of your business that you want people to know about?
What you want to be known for will drive your website’s added-value content. These would be blogs, podcasts, and videos. This will ensure that you are focused and don’t lead your customers on tangents or discuss topics that are irrelevant.
Content is what connects you with your customers. It provides them with insight into your expertise and how you can bring your skillset to solve their problems. Designing a website with an established content plan will expand your customer base through well-thought out solutions.