Mistakes Websites Make With Calls to Action

One of the most critical aspects of your website is the Calls to Action (CTAs). These little buttons and links can make or break your online success. Think of them as the Jed Bartlet of your website—when done right, they lead the way like a true leader. Here are some mistakes websites make with their calls to action:

1. Neglecting Clear and Concise CTA Language

Imagine turning on The West Wing and being welcomed by a narrator who goes, “Watch a show that has the President, White House, politics, drama, and stuff.” Not very compelling, right? Similarly, when your CTA reads, “Click here” or “Learn more,” it’s like asking your visitors to watch your show without even revealing the genre.

Mistake: Obscure CTA language fails to convey the value or action expected from the user.

Solution: Craft clear and concise CTAs that tell users exactly what to expect. Instead of “Learn more,” say “Discover expert web design tips.” It’s like telling your audience you’re in for a thrilling political drama.

📨 Regular, action-oriented tips: One tip that you can take action on that day.

2. Neglecting CTA Placement and Hierarchy

In The West Wing, the Chief of Staff isn’t answering phones in the lobby, right? Similarly, your CTAs shouldn’t be hidden away in the digital hall closet of your website.

Mistake: Failing to strategically place CTAs and establish a clear hierarchy can result in users not knowing where to go next.

Solution: Position your CTAs prominently. The primary CTA should stand out and guide users toward the most important action on your site. Other secondary CTAs can help users explore further, but they shouldn’t steal the limelight. It’s like a well-organized White House where everyone knows their role.

3. Using One-Size-Fits-All CTAs

Imagine a character in The West Wing going through the same dialogue for every situation, whether it’s a political debate or ordering lunch. It wouldn’t work. Your CTAs shouldn’t be one-size-fits-all either.

Mistake: Using the same CTA across your entire website can miss the opportunity to engage users according to their specific needs or location on your site.

Solution: Customize your CTAs based on the content and context. If someone is reading about your web design services, the CTA should invite them to “Get a Free Design Consultation.” 

If they’re exploring your blog, a CTA like “Subscribe for More Tips” would be more fitting. It’s like tailoring your approach based on the situation, just like the savvy characters of The West Wing did.

Drive Website Engagement with Effective CTAs

In the world of small business websites, CTAs are the power players that can lead you to triumph or tumble into obscurity. 

By avoiding these common mistakes—using clear and concise language, optimizing placement and hierarchy, and customizing CTAs—you’ll be well on your way to creating a website experience that’s as smooth as President Bartlet’s witty one-liners. 

Avoid mistakes websites make with their calls to action and embrace the power of effective CTAs to watch your online presence drive more engagement.


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Headshot of Steve Finkill

Steve Finkill

Steve Finkill increases lift by helping leaders experience freedom they never thought was possible. Steve works with leaders to bridge the gap between strategy and execution so their organizations can reach new heights. He’s got 20+ years experience as a marketing and brand manager leading cross-functional teams. Effective strategy, team synergy, compelling messaging, and just getting things done are at the heart of who Steve is. Plus … Dad jokes.